Les Beaux Pharmaciennes
Behind the counter were two very attractive, serious looking women in crisp white lab coats...
The Drama Queen of Sears Customer Service
I learned a lot while working at the Sears Customer Service Counter in El Monte, California, in the early sixties while I was [...]
Heart on a Red Sleeve
My story begins at the end of a harrowing week, the week my 81 year old father died. His kind heart, the one he always wore [...]
The Great Knaidel Disaster
As you may know a bowl of chicken soup without knaidelach is like a day without sunshine. For the uninitiated let me explain [...]
Keep the Customer Satisfied
Nordstrom is famous for customer service, including taking back a pair of automobile tires even though they don't sell tires.
Not a Customer
Are people merely “consumers” seeking to get the best deal from health “providers” based on market factors (and their [...]
The Lost Art of Customer Service
As sexist as it is, I do miss the old Marshall Field’s mantra, “Give the lady what she wants.”
Self Service, No Service, or Wrong Service?
At that point I press 0 and get a voicemail saying the mailbox is full. Click ...
From Florence to Boston
We decided to take our first-ever trip to Italy and began planning in 2010. The trip took place in October, 2011. We reached [...]
Baltman’s
Throughout the 1940’s (including during WW II and even later, while my father was doing his medical residency at Duke), my [...]
New Stories on Old Prompts
True Tales of a College Admissions Interviewer
Each child was my child.
Prompted By Interviews
September 23, 2022
Marvin: Remembering a Writer
In 1976 I was the founding editor of St. Louis, a high-gloss monthly magazine. Libby Ferguson, the publisher was a wonderful [...]
Prompted By Potpourri (Writer's Choice)
September 18, 2022
Past Stories You May Have Missed
Lessons from My Father
The lessons from my father were never actually lessons. That is what has stayed with me so strongly over all of these many [...]
Prompted By Lessons
October 10, 2015
The First “Real” Job
I miss the intense experiences I had working at my first job.
Prompted By Those We Miss
May 30, 2016
shopping
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