Think back about …

Customer Service

There was a time when the motto of Marshall Fields Department Store in Chicago was, “Give the lady what she wants.” While that strikes us as archaic and sexist, in this era of call centers, online help, and limited in-person staff, customer service is a whole different animal. Think back … what memories of customer service do you have? How have things changed, whether it be air travel, shopping, or obtaining technical support? Share your customer service stories forward.

Stories on This Week's Writing Prompt

Les Beaux Pharmaciennes
Behind the counter were two very attractive, serious looking women in crisp white lab coats...
The Drama Queen of Sears Customer Service
I learned a lot while working at the Sears Customer Service Counter in El Monte, California, in the early sixties while I was [...]
Heart on a Red Sleeve
My story begins at the end of a harrowing week, the week my 81 year old father died. His kind heart, the one he always wore [...]
The Great Knaidel Disaster
As you may know a bowl of chicken soup without knaidelach is like a day without sunshine. For the uninitiated let me explain [...]
Keep the Customer Satisfied
by
Nordstrom is famous for customer service, including taking back a pair of automobile tires even though they don't sell tires.
Not a Customer
Are people merely “consumers” seeking to get the best deal from health “providers” based on market factors (and their [...]
The Lost Art of Customer Service
As sexist as it is, I do miss the old Marshall Field’s mantra, “Give the lady what she wants.”
Self Service, No Service, or Wrong Service?
by
At that point I press 0 and get a voicemail saying the mailbox is full. Click ...
From Florence to Boston
We decided to take our first-ever trip to Italy and began planning in 2010. The trip took place in October, 2011. We reached [...]
Baltman’s
Throughout the 1940’s (including during WW II and even later, while my father was doing his medical residency at Duke), my [...]

New Stories on Old Prompts

Desultory Ruminations on Procrastination
Random thoughts on why I’m a procrastinator.
Prompted By Procrastination
September 26, 2022
Comments On This Prompt
I STILL cannot post comments on other people’s stories, so…. Comments on “Favorite Teacher” prompt. [...]
Prompted By Favorite Teacher
September 25, 2022
True Tales of a College Admissions Interviewer
Each child was my child.
Prompted By Interviews
September 23, 2022

Past Stories You May Have Missed

Alumni Choir
My own family has no traditions to speak of, but when I arrived at the National Music Camp in 1964 (now the Interlochen Arts [...]
Prompted By Traditions
December 12, 2016
Reefer Madness: An Early Encounter with Anti-Weed Hysteria
My marijuana story starts with a woman named Martha Lupton Schneidewind. She was my high school journalism teacher in West [...]
Prompted By Drugs and Alcohol
January 8, 2018

Think back about …

Customer Service

There was a time when the motto of Marshall Fields Department Store in Chicago was, “Give the lady what she wants.” While that strikes us as archaic and sexist, in this era of call centers, online help, and limited in-person staff, customer service is a whole different animal. Think back … what memories of customer service do you have? How have things changed, whether it be air travel, shopping, or obtaining technical support? Share your customer service stories forward.

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